BACKORDERS:
Unfortunately,  we are experiencing a slow down in the supply chain for some of our products which is causing longer than usual wait times on out of stock items.  There are multiple reasons for this that are all beyond our control.  For example, vendors are experiencing overseas shipping delays, extended port delays with customs clearances and the obvious COVID-19-related delays.  Employees of our vendors, the ports, the shipping companies and LOVEWINX are being tested and a positive test means that employee and anyone in contact with that employee cannot work until they receive a negative result. The combination of these factors is unavoidable and we must all be patient.   We assure you that everything possible is being done to get the out of stock items in as quickly as we can.  The list of backorder items on the Back Office landing page will continue to be updated as quickly as possible.  
Please understand that it does no good to have an ETA on a backordered product.  The ETA’s given to us are rarely correct.  We will not be listing ETA’s moving forward.  If an item is on backorder and you or your client cannot wait for it, we strongly suggest choosing an alternative or waiting until it is in stock to order.  

We have contacted the Double Whammy (ED029) vendor and requested to have them air shipped from the factory.  As soon as a confirmation is received, we will update everyone.  Please accept our sincere apology for the unexpected delay in getting our full order for this item.  We understand the frustration this delay causes and will do everything possible to get this item in stock as quickly as we can.

 

ADDRESS CHANGES AND ERRORS:
Please remember that we cannot update an order after it has been submitted.  This is and has always been our policy because our system does not have that capability.  Before you submit an order, please triple check the address, the zip code or postal code, etc.  If you get to the payment section in the cart and have to go back and make changes, you MUST re-do any address updates you may have made before checking out.  If you need to update your billing or shipping address, this can be done by you from your back office profile or you can email Customer Service and they will make the update for you.  The address you ship to most often should be your permanent shipping address in the system so that it is the default.

 

MISSING/STOLEN PACKAGES:
The number of packages that are going missing is increasing.  It’s that time of year and unfortunately, there are people who watch for packages left outside during the day.  I strongly suggest to everyone in the United States to start selecting SR (Signature Required).  Keep in mind, that if NSR (No Signature Required) is selected and a package goes missing, it is not the responsibility of the shipping company or LOVEWINX to replace it for you.  If possible, have orders shipped to your workplace or a friend that is available to sign.  It may be a little inconvenient, but much easier to deal with than losing a $1000.00 order with no way to get reimbursed.  All orders processed in-house will be shipped SR.  UPS, Fed Ex and USPS offer online options to manage most deliveries.  If you do not already have an account with these shippers, we strongly recommend you do so.  There are many options available by having your own online account with these companies.

 

We cannot THANK YOU enough for the patience you all have had with us during this super crazy year.  There have been so many unexpected delays and changes and we will continue to do everything we can to navigate through this maze of surprises.  We are committed to providing what you need to successfully operate your LOVEWINX business.  Your success will always be our top priority!

 

Wishing all of you a very special Holiday Season and New Year.

 

Sincerely, 

Jaime and your LOVEWINX corporate staff