We will be manually ship verifying all pre-orders and reactivation orders which were entered in September.  This must be done immediately to ensure we close out the month of September in a timely manner.  You will be receiving an e-mail which states “shipment pending” in place of the tracking information for your order.  Please know that this DOES NOT mean your pre-order is being shipped.  Again, this must be done so that we can close out the month of September sales.  However, we are quickly working to package and ship out all pre-orders within the next few days.  When your pre-order does ship, Customer Service will send you a separate e-mail with your actual tracking information.
 

We apologize for any inconvenience or confusion this may cause.  If you have any questions, please feel free to contact Customer Service at cs@lovewinx.com.
 

Thank you for your patience and understanding,
Jaime Lamp